Agency

Setup

Our registration process is easy peasy and should take about 10 minutes. Please note the registration for the agency needs to be completed by the agency administrator. Agents, ICs, and others affiliated with the agency can register or be added by the admin after the agency has been approved in our system.

To register, please visit FirstMates.com and click the red, “Become A First Mate” button. Then, select the “Register an Agency” tab and click the button labeled “Start Registration.” Have your agency information at hand, as registration must be completed all at once and can’t be saved and resumed later.

Please have the following information ready:

  • Company name

  • Phone Number

  • Mailing address

  • Membership Number (such as CLIA, IATA, ASTA, ABTA, TTA, ATOL, AFTA etc.)

  • Business License (for agencies in United States and Canada)

  • Signed & dated W9 form (for agents in United States)

Business License can be a document from the city, state/province, or county. We will also accept a document from when you incorporated your business name, if applicable. 

If you do not have any of those, another option is to provide a brief note on company letterhead that states your name, company name, and state where you are located. 

For example: "My name is (Owner/Admin Name) from (Company Name) and incorporated/LLC/registered in (State/Province or City) and I want to do business with Virgin Voyages."

For First Mates registering themselves:

Agents can visit FirstMates.com and select the “Become A First Mate” button to register. They will be prompted to enter their "Main Agency Phone Number," which links them to the main agency. They will receive an email notification when they register. The admin will then need to approve them from their own FirstMates.com account. After logging in, look to the top, right-hand corner and select “My Agency,” then “Approvals.” Once the agents are approved, they will receive an email to set their FirstMates.com login credentials.

For First Mates being registered by an agency administrator:

Add associates in your agency by logging in to FirstMates.com and selecting your name at the top, right-hand corner of the window. Then select "My Agency" and, from there, select the "First Mates" tab. Enter the information of the First Mates you’d like to add and they will be auto-approved and sent an email to set their FirstMates.com login credentials.